1. Introduction
Welcome to Luna AI ("we," "our," or "us"). Luna AI is developed and operated by Kanzati.com, based in Zahle, Beqaa Governorate, Lebanon. We are committed to protecting your privacy and ensuring transparency about how we handle your personal information.
This Privacy Policy applies to the Luna AI mobile application available on iOS (App Store) and Android (Google Play), as well as our website at www.lunatheai.app. By using Luna AI, you agree to the collection and use of information in accordance with this policy.
Summary: We collect only what we need to operate the service, we don't sell your data, and you have control over your information.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account, we collect your email address and a username.
- Content Prompts: The text prompts you submit to generate videos and music. These are required to provide the service.
- Generated Content: AI-generated videos and songs are stored in your personal gallery on our servers.
- Subscription Information: If you upgrade to a paid plan, payment is processed by Apple App Store or Google Play. We do not store your payment details directly.
2.2 Automatically Collected Information
- Device Information: Device type, operating system version, unique device identifiers.
- Usage Data: Features used, generation frequency, app session duration, and crash reports.
- Log Data: IP address, timestamps of requests, and error logs for debugging purposes.
2.3 Information We Do NOT Collect
- We do not access your camera, microphone, or photo library unless you explicitly share content with us.
- We do not collect sensitive personal data (race, religion, biometric data, health information).
- We do not track your location.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process your prompts and generate AI videos and music.
- Account Management: To create and manage your account, including your personal gallery.
- Subscription Management: To track your plan tier, credit balance, and usage limits.
- Improvement: To analyze usage patterns and improve the app's performance and features.
- Security: To detect fraud, abuse, or violations of our Terms of Service.
- Communication: To send you important updates about the app, your account, or policy changes.
- Legal Compliance: To comply with applicable laws and regulations.
4. Sharing Your Information
We do not sell your personal data. We may share information in the following limited circumstances:
- AI Model Providers: Your text prompts are processed by third-party AI models (e.g., video and music generation APIs). These providers are contractually bound to data confidentiality.
- Cloud Infrastructure: We use cloud services (such as Firebase/Google Cloud) to store data securely. These providers have their own privacy policies.
- Analytics Providers: Aggregated, anonymized usage statistics may be shared with analytics tools to help us improve the service.
- Legal Requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of our users.
- Business Transfers: If Luna AI is acquired or merged, your data may be transferred as part of that transaction, subject to the same privacy protections.
5. Data Storage & Security
Your data is stored on secure cloud servers. We implement industry-standard security measures including:
- Encryption in transit (TLS/HTTPS) for all data transmitted between your device and our servers.
- Encryption at rest for stored user content and personal information.
- Access controls limiting who can view or process user data within our team.
- Regular security reviews and vulnerability assessments.
While we take all reasonable precautions, no method of transmission or storage is 100% secure. We encourage you to use a strong password and keep your app updated.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:
- Account data is retained until you delete your account.
- Generated content (videos and songs) is stored in your gallery until you delete individual items or your account.
- Usage logs are retained for up to 12 months for analytics and security purposes.
- Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and personal data.
- Portability: Request your data in a machine-readable format.
- Objection: Object to certain types of processing of your data.
- Withdrawal of Consent: Withdraw consent for any processing based on consent at any time.
To exercise any of these rights, please contact us at the details below. We will respond within 30 days.
8. Children's Privacy
Luna AI is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
9. Third-Party Services
Luna AI integrates with the following third-party services. Each has its own privacy policy:
- Apple App Store: For iOS distribution and in-app purchases.
- Google Play: For Android distribution and in-app purchases.
- Firebase (Google): For authentication, database, and cloud storage.
- AI Generation APIs: Third-party models used to process your creative prompts.
10. Cookies & Tracking
Our mobile app does not use cookies. Our website (www.lunatheai.app) may use essential cookies to maintain your session. We do not use advertising tracking cookies or sell your browsing data to advertisers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you a notification within the app. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: